Shipping way:
We choose the 4PX as the first choice shipping way
We do NOT ship to P.O. boxes or APO/FPO addresses.
All prices are in US Dollars (USD).
There are no dues or fees to join.
Address change
Once the package is on its way, we can't change the location. If you need to change where your order will be sent, please email us at rivaangelica58@gmail.com within 48 hours of making your order.
Several locations
We are unable to ship to different locations for the same order. If you need things shipped to different locations, please place separate orders. If you require assistance on this matter, please contact rivaangelica58@gmail.com.
Wrong address
If our goods are returned to us because you entered an incorrect mailing address during checkout, you will be responsible for paying all additional shipping fees associated with resending the item.
Shipping Status
As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number. If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.
Order changes
Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.
Item not received
If you have issues at all with final delivery please contact at rivaangelica58@gmail.com
Delayed
However, there are a few occasions where there are holdups. If there is a delay in the order of more than 8 working days, we will get in touch with you as soon as possible.
Order monitoring
You will receive a tracking number with your shipment so that you can monitor its whereabouts until it reaches you. Your order status may be viewed here.
Transport-related package damage
If you receive a shipment that appears to have been damaged during shipping, please notify our customer service team as soon as possible and refuse delivery. If you were not home when the box was delivered, please get in touch with us at hello@hwonderkidzgifts.com.
Monday – Saturday, 8:00 am – 5:00 pm (PST)
(You can still email us outside of business hours and we will respond within 8 hours)
You can also contact us by email at rivaangelica58@gmail.com
Returns & Exchange Policy:
(一)Returns
Thank you for shopping with us. We value your satisfaction and want to ensure a smooth return process for you. Please read our Returns Policy carefully, as it contains important information regarding returns, exchanges, and refunds.
We have a 30-day return policy, starting from the date you receive your item. To be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached and in its original packaging.
To initiate a return, please contact us . You will receive instructions on how and where to send the package. Please note that returns sent without prior authorization will not be accepted.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, the refund will be processed and applied to your original method of payment within approximately 15 business days.
(2)Exchange
We understand that sometimes products may arrive defective or damaged. In such cases, we offer exchanges for the same product. If you discover that your order is flawed, please contact us . with photos and/or video clip of the wrong/damaged product. We will guide you through the exchange process and ensure a free exchange.
Please note: that exchanges are only available for defective or damaged products. Change of mind returns or exchanges based on color, size, or texture are not acceptable.
We appreciate your understanding and cooperation in following our return policies. By making a purchase with us, you confirm that you have read, understood, and accepted our Return & Refund Policy.
If you require any further clarification or assistance, please let us know.
Email: rivaangelica58@gmail.com or 235825451@qq.com.